Shipping policy

Every order from The Firefly Shop is thoughtfully gathered, carefully packaged, and prepared with care here in Virginia. Below you’ll find everything you need to know about processing, shipping, tracking, delivery, and returns.

Processing Time

Orders are typically processed within 2–4 business days.

Processing time is separate from shipping transit time and does not include weekends or federal holidays.

Once your order has been packed and shipped, you’ll receive a confirmation email with tracking information.

U.S. Shipping

Orders within the United States are shipped through USPS using Ground Advantage or Priority Mail, depending on the size and weight of the package.

Estimated transit time: 3–7 business days after shipment.

Delivery times are estimates and may occasionally be affected by weather, holidays, carrier delays, or other circumstances outside The Firefly Shop’s control.

Free U.S. shipping is available on qualifying orders of $75 or more.

Tracking & Delivery

Tracking information will be emailed once your order has shipped.

Please allow a little time for tracking updates to appear after your package has been accepted by USPS.

If tracking shows that your package has been delivered but you cannot locate it, please check around your property, with household members or neighbors, and with your local post office. Occasionally, USPS may mark a package delivered shortly before it actually arrives.

If you still cannot locate your package, please email orders@thefirefly.shop. We will gladly help review the tracking information and determine the appropriate next steps.

Shipping Addresses

Please review your shipping address carefully before completing your order.

If you notice an address error before your order has shipped, email orders@thefirefly.shop as soon as possible. We will make every effort to update it.

The Firefly Shop is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

If a package is returned to us because of an incorrect address, failed delivery, or another delivery issue, additional shipping charges may apply if you would like the order resent.

Lost or Delayed Packages

Once a package has been accepted by USPS, its transportation and delivery are handled by the carrier.

If your tracking has not updated for an extended period or you believe your package may be lost, please email orders@thefirefly.shop. We are happy to review the shipment and determine whether a USPS inquiry or claim may be appropriate.

Returns & Exchanges

Because Firefly Shop collections are individually curated and prepared specifically for each order, all sales are final. We do not accept returns or exchanges.

Please review product descriptions, photos, color options, and your order details carefully before completing your purchase.

Order Cancellations

Orders may be canceled within 15 minutes of purchase, as long as fulfillment has not begun. After that 15-minute window, orders can no longer be canceled.

Damaged, Defective, or Incorrect Orders

If your package arrives damaged, an item is defective, or you receive the wrong item, please email orders@thefirefly.shop within 3 business days of delivery.

Please include your order number and clear photos of the item and packaging so we can review what happened and resolve the issue as quickly as possible.

Once we review the issue, we will work with you to provide an appropriate replacement or refund.

A Little Note from Maria

Every Firefly Shop order is packed with care, gratitude, and the hope that opening it brings a little extra light to your day.

It is an honor to prepare something especially for you and send it on its way to your home.

Thank you for welcoming a little piece of The Firefly Shop into your home—and for allowing our stories to shine together.

Complimentary Local Pickup — Lovettsville Area

We’re delighted to offer complimentary local pickup for our neighbors in the Lovettsville area!

Once your order is ready, we’ll be happy to coordinate a convenient pickup time and location with you. Customers are responsible for collecting their purchases, and all pickups are arranged directly with The Firefly Shop.

Thank you for shopping small and supporting our little shop!

Changing Pickup to Shipping

No worries! We understand that plans can change.

If you’ve selected local pickup but would prefer to have your order shipped, please contact The Firefly Shop before collecting your order. We’ll be happy to help arrange shipping to your preferred address.

Applicable shipping charges will need to be paid before your order is shipped.

Our goal is to make shopping with The Firefly Shop a lovely experience from beginning to end!